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FAQ

When I've ordered, how long must I wait then till I get my order?
If items are available, they will be sent out mostly at the same or the next working day, after we received your payment. Important: All items will be sent our together. If you want to buy different items, which are not available at the same time, but you want to get them as soon as possible, then please split the order into multiple orders.


How can I pay for the order?
You can pay via PayPal or by bank transfer. The fastest and convenient payment will be via PayPal.


What are the available countries for shipping and their costs?
At the moment we ship to these countries: Albania, Algeria, Andorra, Argentina, Armenia, Australia, Azerbaijan, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Costa Rica, Denmark, Germany, Dominican Republic, Ecuador, Estonia, Faroe Islands, Finland, France, Gambia, Greece, Greenland, United Kingdom, Hong Kong, India, Ireland, Iceland, Israel, Italy, Jamaica, Cameroon, Canada, Kazakhstan, Qatar, Colombia, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Morocco, Mexico, Monaco, Montenegro, Netherlands, Norway, Austria, Panama, Paraguay, Poland, Portugal, Romania, Russian Federation, Zambia, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, South Africa, Czech Republic, Turkey, Ukraine, Hungary, Uruguay, Vatican, Venezuela, U.A.E., United States of America and Cyprus.

Shipping costs (boxes): 1 item 2-5 items more than 5 items
To Germany €4,00 €4,00 €6,00
In all other countries €6,00 €10,00 €18,00


Will there be shipping-costs for Steam-Codes or download-games?
If you order only Steam-Codes and/or a game to download, then there are no shipping-costs. If your order contains one or more box-versions in addition with Steam-Codes and/or a game to download from other games, then there will be the shipping-costs as in the table above.


Can I find out the status of the order?
For every new order status (orders, payment, order was shipped) you will receive an E-Mail.


Can I cancel my order?
Until an item was sent out, an order can be cancelled. To do this, please just send a message via the contact form with the order number.


How do I get steam codes or downloadable games?
Steam codes will be shipped promptly via email after payment is received. For downloadable games, you get a download-link after the payment was received. This link is valid for two hours. Was the link is not used, a new link can be requests using our contact form with the order number.


How does pre-ordering work?
Items which can be pre-ordered in advance and are available on a given day, must be paid however, immediately. The payment must be at our account (PayPal or Bank) within 7 days. Otherwise, the order will be cancelled. If there is an item, which will be canceled, but which was pre-ordered (which may be the case for example for limited items, which are only produced when a certain minimum order quantity has been reached), all buyers get their money back, via bank transfer or PayPal credit.


Can I return games?
Download games and steam codes are excluded from the returning. Games in boxes and limited edition items can be returned if they are still sealed. Otherwise, they are excluded from the returning.


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